Desk Phone
Pre-configured phones connect to the feature-rich Unite service wherever they’re plugged in.
Laptop
The Unite Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
Mobile Device
Seamlessly switch your workspace to any Apple or Android smart device with the Unite Mobile App.
Integrated with Contact Center
Drive even more employee productivity and a better customer experience by accessing advanced call features integrated in Unite.
What is Unified Communications?
With any successful business comes the need for good communication and collaboration. Using tools such as business phones, video conferencing, chat/instant messaging, texting, and file sharing/management is a necessity for the functionality of a modern-day business. Having all these features separately is not only more expensive but it can be complicated to patch together.
Unified Communications as a Solution (or UCaaS) brings all these communication and collaboration tools together in one seamless experience for increased productivity and enhanced customer interactions.
What are the benefits of Tecnologex's Unified Communications solution?
An all-in-one cloud communications solution system like Intermedia Unite can save businesses money while also improving business processes, performance, and customer experiences. Benefits of Elevate:
Cost Savings
- Allows businesses to cut down on the number of applications and third-party software solutions they use for business communication and have them all in one easy-to-use platform.
- Having an all-in-one cloud communications solution makes supporting a growing remote workforce more feasible and cost-effective.
- Businesses can easily scale up and down as needs change so whether a large or small business—they aren't paying for more than they need.
Increased Productivity and Collaboration Tools
- Keep employees connected with real-time communication options even when they are away from the office.
- Allows both employees and customers to communicate how they want, wherever they are with Desktop and Mobile applications.
- Eliminates repetitive tasks with automated workflows and processes, especially using Unite's industry-leading features such as AI Assistant, business text messaging, meeting transcriptions, and archiving.
Improved Customer Experience
- Businesses can manage customer interactions through different channels (e.g., voice calling, SMS, webchat, email, and WhatsApp), giving customers the choice to reach them the way they prefer.
- Customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries.
- Contact Center features that include quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools help ensure a good customer experience.
Increased Security and Compliance
- With Elevate, users and their data are protected from any potential data breaches and cyber threats with secure datacenters, a certified security team, encryption, password management, and 2FA all with Triple Shield Security.
Increased Reliability
- Elevate comes with a 99.999% financially backed uptime SLA so businesses don't need to worry about downtime.
How can Unified Communications (UC) be leveraged by industry?
Retail
Deliver Superior Customer Service
- Engage on any channel, by moving between integrated phone calls, chat, SMS, and call center while minimizing transfers and dead ends with IVR.
- Easily route calls from store to service agents elsewhere for better customer support.
Maximize Employee Productivity
- Never miss important calls or texts—plus manage call queues and easily collaborate from the back office to the store floor using our Mobile App.
- Empower a more flexible, effective, and productive team that communicates anytime, from anywhere, and on any device.
- Mobile communications allow for easy access to information about products, prices, promotions, and stock levels to immediately respond to common customer queries.
Improve Operational Efficiency
- Cloud-based communications platforms give you complete visibility and control over all your phones across all stores, making it easier to manage and service every communication you need.
- Save money on hardwired phone systems that are expensive to maintain and harder to move.
Education
Streamlined Communication Tools
- Mobile communication allows easy access to information about attendance, grades, and schedules to immediately respond to common student or parent queries.
- Whether assigning homework, scheduling a parent-teacher conference, or running a PTA meeting, your parent, student, administrator, educator, or board member gets the same seamless user experience.
Student and Staff Productivity Increase
- Let your teaching staff worry less about the behind-the-scenes admin tasks and more on teaching.
- Connect from anywhere anytime, with online meetings available for remote classes and easy-to-use collaboration tools such as screen sharing for easier and more productive meetings.
Privacy Benefits
- Allow teachers to have the ability to field parent calls, and student meetings, without having to reveal their personal phone numbers.
Healthcare
Deliver Exceptional Patient Experience
- Integrated with most major electronic health record (EHR) systems.
- Rapidly verify patient identification and route calls to the right staff or department.
- Provide self-service options for finding common information or handling routine tasks using IVRs and intelligent routing.
- Minimize no-shows, increase medical adherence, and reduce revenue cycle with proactive voicemail, text, or email reminders for appointments, prescription refills, and outstanding bills.
- Give the patient the choice to communicate how they want, with the ability to move between integrated phone, chat, text, video, call center, and email.
Maximize Staff Productivity
- Our integrated cloud communications platform is available virtually anywhere supporting a remote and hybrid workforce, allowing for virtual medical exams and answering calls from home.
- With Artificial intelligence-enabled communication systems, your staff-patient communications can be automatically transcribed, redacted, and even summarized making future reviews a snap.
Improve Security, Efficiency, and Compliance
- Operate with HIPAA-compliant security with our services that are designed to meet the privacy and security requirements for Protected Health Information (PHI).
- We support compliant data encryption and retention and ensure your records are easily searchable and accessible.
- Mobile workers are ensured privacy with mobile apps extending business numbers to mobile devices while keeping your team members' personal phone numbers private when they are routing or returning calls.
How will I know when I need Contact Center software?
Businesses consider purchasing Contact Center software when it becomes harder to manage the volume of inbound customer communications and they start to miss more calls, experience higher hold times, and lose customers to their competition. Businesses also purchase Contact Center services to differentiate themselves from their competition. They want to offer more communications channels, self-service options, and better personalization so customers choose them over other businesses.
Do I need Tecnologex's business phone system to use Contact Center software?
While there are great benefits from using Tecnologex's Unified Communications software (called Elevate) and hosted Contact Center together, it's not required. Contact Center can work "over the top" of your existing UCaaS or on-premises phone system.
What benefits do I get from having an integrated unified communications and hosted contact center application?
More businesses want to integrate their UCaaS and Contact Center software to simplify their call communications tech stack down to one application for employees. It also improves customer experience since customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries. Businesses can also capture significant savings by purchasing their communications support from one provider.
Is Tecnologex's Unified Communications solution secure?
With Tecnologex Elevate, you get access to continuous state-of-the-art business communication tools that include the latest advances in security at their core. Tecnologex’s Triple Shield Security is a comprehensive, enterprise-grade cybersecurity solution that zeros in on potential security vulnerabilities across communications channels – protecting user access, securing applications, and defending the cloud. Its powerful, multi-layer combination of sophisticated password management, data encryption, next gen anti-phishing protection, highly secure and monitored datacenters, and much more helps guard your business communications against cyberattacks.
Communicate how you want,
wherever you are
wherever you are
Work securely, productively, efficiently, and intelligently from anywhere while building stronger customer relationships
Business Phone
Stay connected no matter where your office is. 90+ features, including HD voice and unlimited domestic calling (Canada, US and PR).
Video Conferencing
Secure 720p HD audio/video meetings from a conference room or remotely with screen sharing, interactive presentation tools, and an intelligent virtual assistant
Team Chat
Break away from your inbox. Communicate with coworkers in real-time with individual and team chat
File Management
Share and collaborate on files securely from any location. Full file management including real-time backup and restore.
Features that maximize efficiency, productivity and control
AUTO ATTENDANT
Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.
HUNT GROUPS
Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them.
PRESENCE
Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.
INTEGRATIONS
Build greater efficiency into customer interactions. Integrate voice, video, messaging, and contact center functionalities.
ELEVATE Rooms
Keep your remote and in-office workforce even more connected by extending the powerful collaboration capabilities of Unite to any conference room, giving an integrated experience for video conferencing and screen sharing
Company Messaging
Let customers communicate with your business the way they want, through texting. Enable your business phone number for SMS/MMS.
AI Assistant
Increase productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app.
Tecnologex Triple Shield Security™
Eliminates the complexity of securing your communications while giving you peace of mind that your business data is protected
Protect User Access
Secure Applications
Data is encrypted and applications are built and tested to help ensure your business communications are secured against cyberattacks.
Defend the Cloud
Highly secure datacenters, a 24/7 security team, intrusion detection, and more help safeguard your data against the most sophisticated hackers.
Intuitive, intelligent, informative, with industry-leading support
Administration
Sophisticated tools to onboard, customize, and manage users, services, and devices from a single easy-to-use portal.
Analytics
Actionable insights to inform administrator decisions. Gain insights on employee and system quality performance with real-time intelligent analytics.
Support
99.999% service reliability, backed by SLA’s, with experts available via phone or chat
The Ultimate Integration - Tecnologex right inside of Microsoft Teams
POWERFUL PHONE SYSTEM
Integrate Elevate's advanced cloud-based phone system directly into Microsoft Teams - no need for an additional Teams Phone license.
SINGLE APP EXPERIENCE
Consolidate communication and collaboration tools into the Teams app, reducing complexity and simplifying the user experience.
ADVANCED FEATURES
Optimize call handling and enhance communication with features like call queues, SMS, monitor, whisper, and barge, directly inside of Teams.
TRUSTED SUPPORT
Benefit from exceptional support from Tecnologex, with experts available via phone or email.
Preserve, Search and Retrieve Elevate Communications
Securely capture your organization's Elevate calls, meetings, SMS, and chat conversations, and ensure the information is easy to find whenever it's needed with Tecnologex Archiving.
AUTOMATED DATA CAPTURE
Tecnologex Archiving seamlessly integrates with Elevate and automatically captures chat, SMS, voice and meeting data without administrative or user action.
POWERFUL CONTEXTUAL SEARCH
Indexes both content and metadata so users can access millions of files and refine searches using dozens of properties for results in seconds.
SEAMLESS INTEGRATION
Designed for Elevate, Archiving deploys in minutes with everything needed to enable compliant retention for Elevate communications.
REGULATIONS AND COMPLIANCE
Supports HIPAA, FINRA and MiFID II compliance programs, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4.
Resources & Documentation
