Take Business Texting to a New Level

Give customers the ability to conveniently communicate with your business via SMS, MMS, and phone.

Fast Customized Responses

Send customers instant, customized responses directly from subject matter experts.

Effective Communications

Assign labels (like Sales or Customer Support) to phone numbers for clearer outbound communication.

Always Accessible

Respond to customer messages from anywhere using our business text services through the Unite Mobile and Desktop apps.

Two Ways to Communicate with Customers in Tecnologex Elevate

Now you have two ways to interact with customers via text using the Unite Desktop and Mobile apps.

STANDARD BUSINESS SMS

Unite is set up to communicate via SMS (text) and MMS (images) from a user’s personal business number — person-to-person messaging.

COMPANY MESSAGING

Company Messaging is SMS and MMS communication from a company’s main business number or toll-free number.

What is Company Messaging?

Company Messaging is a business sms and mms texting solution that enables your main business phone number to send and receive text messages (SMS/text and MMS/picture). Within the Elevate desktop and mobile apps, groups of one or more users in the business can receive and instantly respond to customers' texts, giving optimal customer service.

Can a business use Company Messaging With its Main Toll-Free Number?

Yes, Company Messaging can be enabled for a business's main local phone numbers OR toll-free numbers. There is an additional charge for toll-free numbers and they are limited to SMS/text only.

Why Would a Business Need This Solution?

Here are some reasons why it might be time to consider Company Messaging for your business:

Inability to manage incoming calls
Complaints that customers can't reach the business
Missed/abandoned calls
Relies heavily on leaving voicemails
Desire to get quicker responses from customers
Missed appointments due to lack of appointment reminders
Your business competitors leverage sms marketing tools

How is Company Messaging different from standard SMS within the Elevate application?

Elevate is already set up to communicate via SMS (texting) and MMS (pictures) from within the Elevate application from a user's personal business phone number to an external cell phone number. This is considered person-to-person texting. Company Messaging is mass texting communication from a company's main business number or toll-free number and may be assigned a name, like Sales or Customer Support. This allows customers to receive immediate and informed notification responses from an individual or a group of individuals who are monitoring that Company Messaging number. Both standard SMS messages and Company Messaging are bound to an SMS Acceptable Use Policy.

Is Company Messaging Available on All Elevate Licenses?

Company Messaging is an account level add-on and is available on the Elevate Pro, Enterprise, or With Teams Licenses.

What is the Limit for Messaging with Company Messaging?

There is a limit of 200 messages per user, per day, and a limit of 500 messages per account, per day with a monthly limit of 1,000 outbound messages per assigned number/group. For more information on usage policy, please refer to the Product Schedule for the Tecnologex Elevate service.

Can Several Company Messaging Groups Be Created?

Yes, each Company Messaging group would need to have a unique business phone number (DID) assigned to it and each phone number would be a new Company Messaging charge. Users within the company may also be assigned to multiple groups to improve workflows.