Managed Network Services

MANAGED NETWORK SERVICES

We manage your network. You manage your business.

Managed Network Services delivers support for your data and voice solutions 24 hours a day, 365 days a year so you can focus on your core business. We help you expand to new sites, upgrade bandwidth and manage your equipment. Our team is your team.

Business benefit...

One provider to meet local and global countries worldwide

Tecnologex can simplify network management and lessen the need for multiple providers resulting in reduced administration and costs needs. With 24/7 customer Network Operation Centers in Europe, U.S. and Latin America, Lumen can simplify network management and lessen the need for multiple providers resulting in reduced administration costs.

24/7 Help Desk Support

Our help desk experts are meticulously vetted, certified, and trained to provide exceptionally friendly support. Your team can expect rapid responses from professionals who have passed our stringent hiring standards. We’ll explain complicated tasks and problems in layman terms and get you back to work in no time.

Cost savings and productivity gains

Reduce your capital outlay for hardware and control
staffing needs by leveraging Lumen experts to design,
install, manage and maintain your network. Meet your budget goals with solutions that are optimally designed to support converged applications.

Single Point of Contact

Problematic situations often surface due to a lack of coherence between various departments and the correct IT procedures. We can remedy this issue by becoming a single point of contact for all IT-related matters and vendor management.
We provide the first line of support, isolate the root causes of issues, and escalate directly with your vendor for quicker resolutions.

Flexibility

Comprehensive management of Lumen-provided or
customer-provided equipment. Solutions include MPLS/ IP VPN and internet services with data and voice. Diverse and secure backup solutions available to meet your business objectives.

Global experience, reliability and control

We manage end-points across the globe; 24/7 network monitoring alerts and alarms with proactive notification. We serve as a single point of contact for service delivery and total life-cycle management. A self-service customer portal dashboard is available for performance reporting, network health monitoring, service management, billing, and SLA management.

Managed Network Services